myOnline Bill Payment | Consumers Energy

Consumers Energy was founded in 1886 by William Augustine Foote, a flour mill operator, and entrepreneur who enjoyed tinkering with electricity.  Since then, the company has grown to be one of the biggest electricity and natural gas producer in the US. Consumers Energy serves customers in over 60 counties in the state of Michigan. Through its online service, customers can get billing information, make payments, and report outages.

Create Consumers Energy Online Account

Consumers Energy allows its customers to create online accounts. Registration is free and easy. To create yours, follow the simple steps below.

Step 1: Click on the Create a Profile link below the login area on the homepage

create consumersenergy acount

Step 2: Fill some of your basic information; user id, password and confirm password in their respective fields

user details

4. Fill in your email address, confirm the email, select the security question and fill the answer and choose the option to use when looking up the service account.

address and answers

Step 3: Select residential by clicking on the round check button

account type

Step 4: Read  and click agree on button to accept the terms and conditions of online account

terms and conditions

Step 5:.Finally, click continue button to finish the procedure


How to Login to Consumers Energy MyAccount

It’s very easy to log into the Consumers Energy My Account portal. Follow the simple steps below and you’ll be able to access your account in no time.

Step 1: Type in your browser

Step 2: Click the login link that appears on the far right side of the main menu

Step 3: Enter your user id and password and there you are in your account.

Consumers Energy Account Login

Once you log into your Consumer Energy account online, you can do the following:

  • Access account 24/7
  • view account history
  • view your consumption and pay bills
  • track energy use
  • receive alerts on your consumption
  • receive e-newsletters
  • Report power outages or meter reads online

Both password and username are case-sensitive. So make sure that you enter them correctly.

Forgotten Consumers Energy user ID?

Don’t worry if you don’t remember your user ID. Consumers Energy allows customers to change their user IDs online. To create a new one, do as follows

Step 1: Go to the login area in into your browser

Step 2: Click the login button

Step 3: Click forgot user id

Step 3: Enter your email address then continue with the procedure as required

Reset Consumer Energy My Account Password

This is a common mistake made by most users.But you don’t have to worry if you are a victim to this .you only have to follow the guide below;

Step 1: Go to the homepage then click on forgot password link just below the log in area.

Step 2: Enter your email address then follow the procedure provided till you retrieve your password

Consumers Energy Pay Bill Options

Just like most gas & electricity companies in the US, Consumer Energy provides its customers with convenient methods of paying their energy bills. Let’s look at the available options below.

Pay Online

You can make a one-time payment with your Visa, MasterCard, Discover debit card, or e-check. Simply log into your and access the stored payment methods. Also, you can set AutoPay for recurring monthly payments.  Payments will be deducted automatically from your checking or savings account or
any card that you’ve linked to your account as a payment method.

Pay by text

Customers are advised to set up their accounts to be able to use this form of payment.You can set up your account to also receive outages and billings via text too.

Pay at local offices or authorized agents

You can also choose to pay credit card bills in  within your city. Carry the last payment stub or account number with you. Fees may apply if paying through authorized agents.

Pay by phone

Consumer Energy allows you to pay bills using your phone. Contact Consumers Energy phone payment number 1-866-329-9593 and follow the voice prompts until you make payment. If you need assistance, select the option to speak to a customer service operator.

Pay Consumer Energy By Phone

Consumer Energy also accepts mail payments. You can send your check or money order to the following address.

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Pay Consumers Energy Bill in Advance

If you so wish, you can pay for a month’s energy bill in advance. Call Consumers Energy customer service contact number 1-844-309-5513 for more information or sign up via your online account. You’ll receive notification by phone, email, and text when the balance gets low.

Sign up for Consumers Energy alerts

Customers can sign up for alerts online or by sending the text REG to 232273 (CECARE). After registering, you can choose the types of alerts that you would like to be receiving.There are three main types of alerts you can choose to sign up for:

  • outages
  • billing
  • account notice

Contact Consumers Energy Customer Care

You can reach the customer service through the following methods:

Live operators are available from M-F: 7 a.m. – 6 p.m while on Sat: 8 a.m. – 2 p.m.

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